Privacy Policy

OUR PRIVACY POLICY AT A GLANCE

Who are we? We are the ILLUSTRE AYUNTAMIENTO DE LA VILLA HISTÓRICA DE SANTIAGO DEL TEIDE and we process your data as the data controller. This means that we take responsibility for how we use and protect your personal data.

What do we use your data for? We use the data you have provided us with online or through any other means to manage and respond to your requests, queries or suggestions, as well as to offer you information related to municipal services, administrative procedures, cultural, sporting or tourist activities, and any other action within the remit of the City Council.

Why do we have them? We are entitled to process your data for various reasons. When you fill in a form or send us an email with a query or suggestion, we have a legitimate interest in responding to it.

Who do we share your data with? We will only share data with those partner companies in order to respond to requests received and provide our services or supply you with products, as well as with banks and organisations required to do so by law. Under no circumstances do we sell your data to third parties.

What are your rights? You have the right to access, rectify, or delete your personal data. You also have the right to object to our use of data that you have previously authorised us to use, to transfer it, and to not be subject to automated individualised decisions.

When processing your personal data, we apply the following principles to ensure the highest level of protection for you:

Principle of legality, fairness and transparency: We will always require your consent to process your personal data for one or more specific purposes, which we will inform you of in advance with complete transparency.
Principle of data minimisation: We will only request data that is strictly necessary in relation to the purposes for which we require it. The minimum possible.
Principle of storage limitation: data will be kept for no longer than is necessary for the purposes of processing. Depending on the purpose, we will inform you of the corresponding storage period. In the case of subscriptions, we will periodically review our lists and delete any records that have been inactive for a considerable period of time.
Principle of integrity and confidentiality: Your data will be processed in such a way as to ensure adequate security of personal data and guarantee confidentiality. Please be aware that we take all necessary precautions to prevent unauthorised access or misuse of our users’ data by third parties.

In this privacy policy, you will find more detailed information about how we use the personal data of our customers, suppliers, and users, and in general of all persons who maintain contact with us, regardless of the means they have used to communicate (online form, telephone, e-mail, or in person).

We like to be transparent about what we do with your personal data, so that you understand the implications of how we use it and your rights in relation to your data. For this reason, we keep our Privacy Policy, Legal Notice and Cookies Policy up to date, which you can consult on this website.

If you have any questions or would like more information about the privacy policy, please continue reading the document.

1. WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?

The data controller responsible for processing your data is the ILLUSTRE AYUNTAMIENTO DE LA VILLA HISTÓRICA DE SANTIAGO DEL TEIDE:

Identity	ILUSTRE AYUNTAMIENTO DE LA VILLA HISTÓRICA DE SANTIAGO DEL TEIDE – P3804000B
Address	C. la Placeta, 10, 38690 Santiago del Teide, Santa Cruz de Tenerife
Telephone	922863127
E-mail	ayuntamiento@santiagodelteide.es

ILUSTRE AYUNTAMIENTO DE LA VILLA HISTÓRICA DE SANTIAGO DEL TEIDE informs users that the data they provide us with through browsing our website, the various data collection forms or when sending emails, will be processed by the ILUSTRE AYUNTAMIENTO DE LA VILLA HISTÓRICA DE SANTIAGO DEL TEIDE and that such processing is recorded in the Register of Processing Activities managed by the ILUSTRE AYUNTAMIENTO DE LA VILLA HISTÓRICA DE SANTIAGO DEL TEIDE in accordance with the provisions of the GDPR.

2. WHAT IS YOUR PERSONAL DATA USED FOR?

At www.visitsantiagodelteide.com, we process data from both users of our website and third parties who have a relationship with us. In order to make it easier for you to understand how we process your data, we have differentiated the purpose for which we use the data, the types of data and the legal basis according to the category of persons whose data we process. Next, we classify the individuals whose data we process according to the type of relationship they have with the ILUSTRE AYUNTAMIENTO DE LA VILLA HISTÓRICA DE SANTIAGO DEL TEIDE.

WEB USERS

What information do we collect from our website users?

a) Data from users who fill in any of the available forms: The personal data requested by the ILUSTRE AYUNTAMIENTO DE LA VILLA HISTÓRICA DE SANTIAGO DEL TEIDE includes:

Identifying details: full name, telephone number, postal address and email address
Data relating to the application

b) Data on users who browse our website: Data provided by cookies and Google Analytics.

For what purposes will we process your personal data?

When the user accepts our privacy policy, they authorise us to use the personal data provided for the following purposes:

To send you the information and provide you with the service you request through the various forms available on our website.

How do we obtain your data?

We obtain your data through:

The form completed by the web user for the purpose stated therein. The form is subject to acceptance of this privacy policy by ticking the box provided.

What is the legal basis for processing your data?

The user’s express consent (Article 6.1.a. GDPR) expressed by completing the various forms, the ticking of the box legitimises the processing by the ILUSTRE AYUNTAMIENTO DE LA VILLA HISTÓRICA DE SANTIAGO DEL TEIDE. The user may revoke their consent at any time, although revoking consent does not affect data processing carried out prior to revocation.

The legitimate interest in creating browsing profiles and detecting preferences through the installation of cookies.

The execution of a contract or the adoption of pre-contractual measures when the customer makes a request using the various forms available to users on our website or requests information about the services provided by the ILUSTRE AYUNTAMIENTO DE LA VILLA HISTÓRICA DE SANTIAGO DEL TEIDE.

SOCIAL MEDIA CONTACTS

What information do we collect?

a) Identifying information on social media: THE ILUSTRE AYUNTAMIENTO DE LA VILLA HISTÓRICA DE SANTIAGO DEL TEIDE will not request any information beyond what you have included in your user profile.

For what purposes will we process your personal data?

Respond to and manage your enquiries, requests or petitions.
Engage with you while you are part of our community of followers.

What is the legal basis for processing your data?

In the execution of a preliminary agreement/contract that binds you to the corresponding social network and in accordance with its privacy policies:

Facebook http://www.facebook.com/policy.php?ref=pf
Instagram https://help.instagram.com/155833707900388
Twitter http://twitter.com/privacy
LinkedIn http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv
Pinterest https://about.pinterest.com/es/privacy-policy
YouTube https://policies.google.com/privacy?hl=es&gl=es

www.visitsantiagodelteide.com shall endeavour at all times to establish appropriate mechanisms to obtain the User’s consent for the installation of cookies that require it. When a user accesses our website, a pop-up appears informing them of the existence of cookies and that if they continue browsing our site, they consent to the installation of cookies. Accepting the installation of cookies implies acceptance of the storage of the IP address in the records of www.visitsantiagodelteide.com , together with the date of acceptance, for a period of one year, for the purpose of demonstrating the consent given. You can find more information in our “Cookie Policy.”

3. FOR HOW LONG DO WE STORE YOUR DATA?

WEB USERS

Data processed on the basis of the web user’s consent will be retained for as long as it remains relevant for the purpose for which it was collected and consent is not revoked.

Data processed on the basis of legitimate interest will be retained for the period linked to the reason for which it was collected, always ensuring adequate safeguards and respect for the rights and freedoms of the data subjects.

Data processed on the basis of the performance of a contract or the adoption of pre-contractual measures will be retained for as long as the contractual relationship remains in force, as well as for any subsequent period required by law.

The IP address obtained through cookies will be stored for one year for the purpose of demonstrating user consent.

For information on how long cookies are stored, please see the ‘Cookie Policy’ section of our website.

SOCIAL MEDIA CONTACTS

The data processed from social media contacts will be retained for as long as the user and the ILUSTRE AYUNTAMIENTO DE LA VILLA HISTÓRICA DE SANTIAGO DEL TEIDE maintain a connection on the social media platform. As we do not depend directly on the ILUSTRE AYUNTAMIENTO DE LA VILLA HISTÓRICA DE SANTIAGO DEL TEIDE for data processing, we can only consult or delete your data in a restricted manner. We will process your data for as long as the social network user is linked to the ILUSTRE AYUNTAMIENTO DE LA VILLA HISTÓRICA DE SANTIAGO DEL TEIDE as “friends”, “likes”, “follows” or similar buttons.

To proceed with the rectification of your data, restriction of information or publications you share, ILUSTRE AYUNTAMIENTO DE LA VILLA HISTÓRICA DE SANTIAGO DEL TEIDE will not be responsible for making such rectifications. Rather, the social network user must do so by configuring their profile in accordance with the social network’s privacy policy.

Regardless of the legal basis for collecting the data, it may be processed for scientific, historical or statistical research purposes, always implementing the appropriate safeguards and respecting the rights and freedoms of the data subjects.

4. ADDITIONAL INFORMATION ON DATA PROCESSING

Only those over the age of 14 may provide data via our website and email. If you are under this age, you must have the consent of your parents or legal guardians.

The User guarantees the authenticity and accuracy of all data communicated to the ILUSTRE AYUNTAMIENTO DE LA VILLA HISTÓRICA DE SANTIAGO DEL TEIDE and declares that they are over 14 years of age, and shall be solely responsible for any false or inaccurate statements made.

The personal data processed by the ILUSTRE AYUNTAMIENTO DE LA VILLA HISTÓRICA DE SANTIAGO DEL TEIDE may be mandatory or voluntary. No special categories of data will be requested through the web forms to ensure your privacy. If it is necessary to collect special categories of data in order to provide you with a service, you will be asked to provide them by other means.

Voluntary information is information that the user is not obliged to provide in order to contact us.

Fields marked with an asterisk (*) or with the word (required) on our forms are mandatory. Refusal to provide this information will make it impossible for us to provide the service or respond to your request.

In the event that you provide us with third-party data, you declare that you have their consent and undertake to pass on the information provided in this clause to them, exempting the ILUSTRE AYUNTAMIENTO DE LA VILLA HISTÓRICA DE SANTIAGO DEL TEIDE from any kind of obligation. However, the ILUSTRE AYUNTAMIENTO DE LA VILLA HISTÓRICA DE SANTIAGO DEL TEIDE may carry out checks to verify that the third-party has been informed, adopting the due diligence measures established in data protection regulations.

5. TO WHICH RECIPIENTS WILL YOUR DATA BE COMMUNICATED?

No data will be disclosed to third parties unless legally required or necessary to fulfil your request.

The recipients to whom your data may be disclosed include:

Public administrations and bodies when required by tax, labour, social security or any other applicable regulations. Companies responsible for data processing (fraud detection and prevention providers, technology services, customer services, advertising and marketing services, and, in general, third-party providers that are necessary for the provision of the services offered by the ILUSTRE AYUNTAMIENTO DE LA VILLA HISTÓRICA DE SANTIAGO DEL TEIDE, such as courier and transport service providers, etc.

6. ARE INTERNATIONAL DATA TRANSFERS CARRIED OUT?

www.visitsantiagodelteide.com is hosted in Spain, a country that is part of the European Union, within the territory of the European Economic Area, and complies with the guidelines established in Articles 46 and 47 of the GDPR. Therefore, no international transfers of data provided by users on the website will be made.

Our website only accesses user data using the following methods:

Through the contact forms available to users on the website.

International data transfers may also occur in connection with the aforementioned transfers/communications, for which the ILUSTRE AYUNTAMIENTO DE LA VILLA HISTÓRICA DE SANTIAGO DEL TEIDE will use the tools provided in Articles 46 and 49 of the GDPR as a guarantee for those transfers made to countries that do not have an adequacy decision from the European Commission.

In any case, third parties with whom certain personal data is shared shall have previously demonstrated that they have adopted adequate technical and organisational measures to ensure the proper protection of such data, and such sharing shall only take place with third countries where there is a binding legal instrument in accordance with Articles 46 et seq. of the GDPR. By accepting this privacy policy, you agree that international data transfers may take place in accordance with the safeguards indicated.

In the event that the requirements established in the GDPR are not met, the data subject may give their consent to the international transfer or to the execution of a contract in the data subject’s interest. Otherwise, authorisation must be requested from the Supervisory Authority.

The ILUSTRE AYUNTAMIENTO DE LA VILLA HISTÓRICA DE SANTIAGO DEL TEIDE does not sell user data to third parties under any circumstances.

7. WHAT ARE YOUR RIGHTS AND HOW CAN YOU EXERCISE THEM?

The user may exercise the following rights before the ILUSTRE AYUNTAMIENTO DE LA VILLA HISTÓRICA DE SANTIAGO DEL TEIDE:

Access your personal data
Correct them when they are inaccurate or incomplete
Request the deletion or cancellation of data when, among other reasons, it is no longer necessary for the purposes for which it was collected.
Object to its processing
Request the restriction of the processing of your data when any of the conditions provided for in the regulations apply.
Request the portability of your data in the cases provided for in the regulations.
Prevent being subject to automated decisions
Withdraw consent granted

In order to exercise their rights, users must send a letter indicating the right they wish to exercise and attaching proof of their identity and postal or email address for notification purposes. This request can be made either by post to: ILUSTRE AYUNTAMIENTO DE LA VILLA HISTÓRICA DE SANTIAGO DEL TEIDE – C. la Placeta, 10, 38690 Santiago del Teide, Santa Cruz de Tenerife, or at the following email address: ayuntamiento@santiagodelteide.es. ILUSTRE AYUNTAMIENTO DE LA VILLA HISTÓRICA DE SANTIAGO DEL TEIDE must respond to the request to exercise rights within one month of receiving the request. This period may be extended by a further two months if necessary, taking into account the complexity and number of applications. We will inform you of any extension within one month of receiving the request, stating the reasons for the delay. Likewise, interested parties have the right to lodge a complaint with the competent Supervisory Authority (Spanish Data Protection Agency) when they consider that ILUSTRE AYUNTAMIENTO DE LA VILLA HISTÓRICA DE SANTIAGO DEL TEIDE has violated the rights recognised by data protection regulations at www.aepd.es.

8. IS MY DATA SECURE?

The ILUSTRE AYUNTAMIENTO DE LA VILLA HISTÓRICA DE SANTIAGO DEL TEIDE has a contract in force with the hosting company Combell NV for the hosting of its website. It is a European company and has the latest security systems in place.

In any case, the ILUSTRE AYUNTAMIENTO DE LA VILLA HISTÓRICA DE SANTIAGO DEL TEIDE guarantees that it will take the appropriate measures to ensure the confidential treatment of your data, given their sensitive nature, and undertakes to keep such data secret, treating them with the utmost confidentiality, and declares that it has implemented in its information system the security policies corresponding to the type of data handled in accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

All data provided through our platform is collected using a secure protocol. Our website has an SSL certificate that allows an encrypted connection to be established when a user visits our website and exchanges information with us.

9. LINKS TO OTHER WEBSITES

If you choose to leave our website via links to other websites not belonging to our organisation, ILUSTRE AYUNTAMIENTO DE LA VILLA HISTÓRICA DE SANTIAGO DEL TEIDE shall not be responsible for the privacy policies of those websites or for any cookies they may store on the user’s computer.

Date: 08/04/2025

Version: V.1.0